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Frequently Asked Questions

Post-Login FAQs on Payments & Security

Usually after making a payment via bKash, Nagad, or Rocket melbet logoFunds typically arrive in your -account within 1–5 minutes. However, network issues or payment gateway delays can occasionally extend this to 15–30 minutes. If more than 30 minutes have passed and the funds have not arrived, start by checking your transaction history – if you used bKash, look under "Send Money" or "Payment" history to confirm whether the transaction was successful. If it was, take your transaction ID and melbet logoContact the live chat support. If a payment was deducted but the transaction failed, it typically gets refunded within 1–3 business days. When making a deposit, always make sure you're sending to the correct merchant number.

melbet logoAfter logging in, click the profile icon in the top right corner, then go to the "Responsible Gaming" option. There you'll find several tools. You can set deposit limits — daily, weekly, or monthly. For example, if you don't want to deposit more than ৳500 per day, setting that limit will have the system block it automatically. You can also set session time limits, such as a maximum of 2 hours of play per day. Loss limits can be set as well. Reducing a limit takes effect immediately, but increasing one requires a 24-hour waiting period — this is an intentional safety measure.

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